Refund policy
We want you to be happy with your order. Because many of the products we sell are collectibles whose value depends on their condition and contents, some items are final sale. Please read this policy before you buy.
Final sale items
Trading card game (TCG) products
All sales of TCG products are final. This includes single cards, sealed product (such as booster boxes, booster packs, Elite Trainer Boxes, bundles, collection boxes and starter decks) and graded cards. Pre-orders can be canceled for a full refund any time before they ship; once shipped, they are final sale like other TCG products.
Please pay close attention to the product description before you purchase, including the photos, set, card number, language, condition, grading company, grade and certification number where listed. If you have a question about an item, contact us before you buy.
Blind boxes
All blind box sales are final. Blind boxes contain random items, and we cannot guarantee the contents of any blind box, including which character or variant you receive or whether you receive duplicates.
Custom items
Custom items, such as laser engraved products and custom 3D prints, are made to order. You can request changes or cancel a custom order before you approve it. Once you approve your custom order, the sale is final. Custom items cannot be returned after they ship.
30-day returns on all other products
All other products, including TCG accessories (such as sleeves, binders, toploaders, deck boxes and slab guards), vendor supplies and non-blind-box collectibles, can be returned within 30 days of delivery, unless the product description says otherwise.
To be eligible for a return, the item must be:
- Unused
- In its original, unopened packaging
- Accompanied by your order number or proof of purchase
Items that are used, opened, damaged after delivery, or returned without their original packaging can't be accepted.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or we sent the wrong item, please contact us within 48 hours of delivery. This applies to every item, including final sale items. Include your order number and clear photos of the item and the packaging it arrived in, and keep all packaging until your request is resolved. Once we review your request, we'll replace the item or issue a refund.
How to start a return
To start a return, send us a message through our contact page. Choose "Order help" as the topic and include your order number, the item you'd like to return and the reason. If your return is approved, we'll send you instructions and the address to ship it to.
Please don't send items back before your return is approved. Returns sent without approval may not be accepted.
Return shipping
You're responsible for the cost of shipping your return to us, and original shipping charges are not refunded. If the return is because of our error, such as a damaged, defective or incorrect item, we'll cover the return shipping.
We recommend using a trackable shipping service. We can't be responsible for returns that are lost or damaged on the way back to us.
Refunds
We'll inspect your return once it arrives and let you know whether your refund is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to process and post the refund.
Questions
If you have any questions about this policy or an order, please reach out through our contact page, or write to us at PO Box 292036, Lewisville, TX 75029, United States.