Shipping policy

This policy explains when your order ships, where we ship and what to do if something goes wrong along the way.

Processing times

Orders placed before 1 PM Central on a business day ship the same business day. Orders placed after 1 PM or on weekends ship the next business day, excluding holidays. Business days are Monday through Friday.

Pre-orders

Pre-order items ship once the product has been released and we have it in hand. Release dates are set by manufacturers and distributors and can change, so the date shown on a pre-order is an estimate.

Custom items

Custom items, such as laser engraved products and custom 3D prints, are made to order. They ship within 5–10 business days after you approve your design. The same-day shipping cutoff doesn't apply to custom items.

Where we ship

We ship to addresses in the United States only. We don't ship internationally at this time.

Orders going to a PO box ship with USPS, because UPS can't deliver to PO boxes.

Carriers and shipping rates

We ship with USPS and UPS. Available shipping options and rates are calculated at checkout based on your order, destination and delivery speed.

Delivery times shown at checkout are estimates from the carrier and aren't guaranteed. Carrier delays, weather and holidays can affect delivery.

Tracking

Every order ships with tracking. When your order ships, you'll receive a shipping confirmation with your tracking number so you can follow your package.

High-value orders

To help protect valuable items such as graded cards and sealed product, some higher-value orders may require a signature on delivery.

Lost, stolen or delayed packages

Once the carrier marks a package as delivered, we aren't responsible for packages that are lost or stolen. If your tracking shows delivered but you can't find your package, please check around your property and with neighbors, and contact the carrier.

If your package still can't be found, or it seems stuck in transit, contact us with your order number. We'll help you file a claim with the carrier.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We'll try to update it before your order ships, but we can't change the address once the package is with the carrier.

If a package is returned to us because of an incorrect or incomplete address, contact us to arrange reshipment. Additional shipping charges may apply.

Damaged items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. See our refund and return policy for details.

Questions

If you have any questions about shipping, please reach out through our contact page, or write to us at PO Box 292036, Lewisville, TX 75029, United States.